Purpose – Provide value to customers in order to prosper.
Process – Through smoothly flowing value streams for design, make, and use.
People – By engaging every employee touching value streams (including support streams) to sustain and improve the flow.
There are two ways of making a budget
Cut all the “non-essentials” or
Improve operations
If lean activities don’t deliver “hard” financial results, problems have not been explored rigorously enough.
Develop people by getting them to solve problems rigorously in the lean way, so they learn about their processes.
People “get it” through doing it, and doing it again: every customer matters, every part counts, every operator has suggestions.
“Getting it” means constantly improving “normal” operations, and focusing on every operator cycle, then encouraging operators to suggest ways to improve.
Create an environment of change by rewarding those who implement lean.
